Email
Q.) How do I start using my email at Aquest Hosting?
We provide our customers with email hosting for each domain we host (not for domain pointers). Email runs on SmarterMail, which is a truly outstanding email server, and has a great web interface allowing you to check your email from anywhere you have internet access.
- Create your SmarterMail account for your domain:
- Login to your Aquest Control Panel.
- Go the 'Email Setup' page
- Pick the domain from a list of your domains in the drop-down list.
- Press the 'Setup Email' button.
- Now you can login to your SmarterMail web interface to manage email.
- If your domain has propagated to our servers, use http://mail.[yourdomain]
- If your domain hasn't propagated, use http://mail.aquesthosting.com
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*Your initial email user account is setup as the user that created the email account. When logging into SmarterMail, you need to use the full email address as the user name. For example, if your Aquest user name is 'jsmith' and your domain is 'abc.com', your SmarterMail user name is 'jsmith@abc.com'. Your password will be the same as your Aquest password.
- For more details and email help, each page in the SmarterMail web interface has a 'Help' link to bring up page specific help.
Q.) How do I login to my webmail?
First you need to create your email domain by logging into the Aquest Hosting control panel and using the 'Email' page to setup your domain in SmarterMail.
If your domain is already active at Aquest Hosting, you should now be able to access http://mail.[yourdomainNameHere].com. If you can not access your mail domain, then you can use http://mail.aquesthosting.com.
Login to SmarterMail:
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UserName: This will be a full email address of [yourAquestUserName]@[yourDomain].com. For instance, if your Aquest user name is 'bob' and your domain is 'abc.com' then your email user name is 'bob@abc.com'.
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Password: [your Aquest password]
Q.) How do I setup Outlook? -or- How do I setup my email client?
We have a picture tutorial at http://www.aquesthosting.com/HowTo/General/OutlookPop3.aspx which shows how to setup Outlook 2003. Other email clients will be similar.
Q.) My content filter is not moving detected mail to my JunkMail folder before it forwards to my other email address(es). I am getting all filtered junk mail sent to me anyway. How do I correct this?
The order in which mail processing is applied is:
1-Content filtering happens first
2-If filter says to bounce or delete the detected mail then that takes place.
3-Forwarding of all NON-bounced and UN-deleted email takes place.
4-If your Content filter action was to MOVE ID'd mail to another fodler (e.g. Junk Mail) then it ocurrs.
So, if the filter says MOVE ID'd mail this will not ocurr till AFTER forwarding therefore all your junk mail gets forwarded vs. moved
A work around is to create Filters similar to this:
CF1: if mail contains xxx, move to junk folder
CF2: if mail contains yyy, move to junk folder
CF3: if mail contains zzz, move to junk folder
CF4: if mail contains qqq, move to junk folder
CF5: if mail contains xyz, move to junk folder
CF6: if mail contains *, REROUTE to MyMail@ElseWhere.com, delete
Q.) I keep getting "you do not have permissions to post to list" when I try to subscribe to my newly created mailing list. What needs to be done?
The default list command of stServ doesn't work. Request from support@aquesthosting.com to have your list command changed to LIST. Once done you can send an email to list@YourDomain.com, subject line doesn't matter, and in body text type, without quotes, "subscribe NameOfYourList". For example, if your list is friends@YourDomain.com then your body text would read "subscribe friends".
Q.) I'm getting spam from someone impersonating a user at my own domain. Is there anything that can be done to prevent this?
The only defense against it is the utilization of what is known as a SPF record added to DNS. In essence, what this does is prevents anyone from sending email that does not originate from the IP address of the mail server for your domain.
There is a setup fee to have us setup the SPF record. Please submit a Trouble Ticket for current pricing or to have this setup.