Billing
Q.) When do you charge my credit card?
A.) We bill monthly at the beginning of each month. Each billing covers the upcoming month. In other words, at the beginning of each month, you will be paying for that entire month in advance.
If you have ordered domains or extra services during we will typically bill those immediately or within a few days of your adding the items, especially in the case of a new accounts, or accounts that are spending more than usual in add on features.
Q.) How can I close my account?
A.) You can close your account at any time by creating a Trouble Ticket with the subject of 'Close Account'. For your protection, we require that it be cancelled using the Trouble Ticket system so that we can verify you are the owner of the account. You do not have to give us a reason for closing your account. We do appreciate any feedback that you offer.
Do not issue a request to close an account until you are ready for the account to be closed. We will close the account immediately when we process your Trouble Ticket.
We've had some people request that we close an account in '2 weeks' or some future date. We can NOT do that. Please issue the ticket the day you are ready to close the account.
Q.) I am not in the United States, can I buy your hosting services?
A.) Yes, we accept MasterCard, Visa, and American Express. All charges are in U.S. dollars. We do not perform any currency conversions.
Q.) Can I pay quarterly or yearly and get a better price?
A.) At times we offer specials that allow you to pay for a year in advance and receive a discount. After the 1st year is over, you will be billed monthly. We do not offer quarterly billing.
Q.) How can I tell what I should be billed each month?
A.) The "Recurring Charges" screen in the Control Panel under "Account Info" lists all the charges that you pay each month. This will include your regular hosting fee, as well as, any additional items you have added to your account such as SQL 2000 Databases.
Q.) Can I see my bill from last month?
A.) Yes, you can see your entire history of invoices from the Control Panel. Go to "Account Info | Invoices" and select the invoice you wish to review. It will show you all the details about the invoice.
Q.) Can I pay by check? Can you send me invoices?
A.) No. Sorry, but to keep our prices as affordable as possible all of our billing is done by credit card. There are no exceptions to this.
We do not mail out invoices. You can login to your control panel and view your invoices at any time.
Q.) Can I change the credit card that is being used to pay for my account?
A.) Yes, in the Control Panel, go to the "Account Info | Credit Card" screen and update the card. You will have to suppy all the information about the card. The change will take affect immediately.
Q.) Do I have to sign up for additional web space?
A.) No, when we run our billing, we charge for any overages you have used, but you do not need to sign up for anything. You can upgrade to a larger package that include more space if you wish.
Q.) I am a reseller. Can you bill my customers for me?
A.) We will only bill the owner of each account, which is you. If you want us to handle the billing to your customers, then your customer will need to create an account with us.